Thursday, March 11, 2010

Enjoy the Full Benefits of a Virtual Doctor - - Announced by BlueCross BlueShield Insurance


The concept of a virtual physician for your personal use isn’t a far fetched and in fact this trend of online medical care is fast catching up. Two of the major insurance organizations operating in the state of New York, from BlueCross BlueShield insurance have announced that, come this summer, their customers and employees will now be able to enjoy the full benefits of a virtual doctor. This all new service will enable the users to connect to a doctor in real time by the means of a private chat network or VoIP.

This awesome and highly beneficial service being provided by BlueCross BlueShield of Western New York and BlueShield of Northeastern New York, in association with American Well Inc. that is providing the technological assistance to the initiative. The users of this service will also be able to send IMs and conduct video chat with the physicians. The project known as Blue Cross’ Online Care service, is scheduled to be launched in the western New York area and the reach of this noble program is expected to reach to northeastern New York by the fourth quarter of this year. The company has also stated that, as in the second year of this service, those users who either do not have insurance or are underinsured, will also be take benefit from this service and will be charged a fee of $40 to $45.

One of the most fascinating features of the Blue Cross’ Online Care is the availability of three way conferencing, wherein a physician can consult an online specialist in real time and conduct a three way conference with the patient. There is also the immensely useful ‘Virtual Waiting Room’ in the program, where a user can request to be queued in the virtual waiting room, i.e. when the physician is available, the user will be given an immediate call back.

According to Alphonso O’Neil-White (CEO, Blue Cross Blue Shield ),

“The introduction of Online Care is in line with our strategic vision to make health care more accessible and less costly for the communities we serve. Online Care is an innovative solution that will allow us to bring high quality, informed and timely care to our members when and where they need it.”

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